Solutions

Consulting and Implementation

Made to measure uplift to turn your Procurement digital tools into a strategic lever.

We intervene upstream or downstream of your projects: to secure a deployment, optimize usage, or upgrade your solution to meet your new business challenges.

What we offer

  • Change management support (training, documentation, facilitation)
  • Project framing, management and coordination with editors or integrators
  • Advice and strategic support for long-term use (aligned with tool standards)
Benefits:
  • Sustainable skills enhancement for your teams
  • A Purchasing IS aligned with your business realities
  • Smoother projects, without excessive dependence on integrators

User support

Reactive, structured and operational support for your end-users.

We provide daily support for your Purchasing teams, business lines and internal administrators in the use of their Purchasing IS solution (Ivalua or other).

What we offer :

  • Level 1: Reception, qualification, resolution of simple incidents and first-level user support. Redirection to higher level for analysis.
  • Level 2: Functional analysis, workaround of bottlenecks, drafting of corrective specifications, interaction with integrator or in-house technical teams.

Supplier Helpdesk

A single point for your external partners.

Featuring :

  • Assistance with connection, registration and use of the portal
  • Follow-up of any technical or functional problems encountered
  • Multilingual communication and a supplier-oriented approach
Benefits:
  • Smooth, rewarding supplier experience
  • Reduced need for in-house supplier support
  • Increased supplier utilization